Return Policy

Wig Hair Return Policy

At Blossom Hair UK we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the wig hair you received, you may be eligible to return it under the following conditions:

1. Eligibility:
– Items must be unused, in their original condition, and free from any signs of wear or damage.
– The return request must be made within 14 days from the date of delivery.

2. Returns Process:
– To initiate a return, please contact our customer service team at hello@blossomhairuk.com
– Provide your order number, reason for the return, and any supporting information or images if applicable.
– Our customer service team will guide you through the return process and provide further instructions.

3. Refund/Exchange Options:
– Upon receiving the returned item and verifying its eligibility, we will offer the following options:
a) Refund: You will receive a full refund to the original payment method used for the purchase.
b) Exchange: We can exchange the returned item for another product of equal value, subject to availability.
c) Store Credit: We can issue store credit for the value of the returned item, which can be used for future purchases.

4. Return Shipping:
– Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, damaged item).
– We recommend using a trackable shipping service to ensure the safe return of the item.

5. Non-Returnable Items:
– For hygiene reasons, wigs that have been worn, customized, or altered cannot be returned.
– Any accompanying accessories (e.g., wig caps, adhesives) cannot be returned once opened or used.

Please note that this return policy supersedes any conflicting policies mentioned elsewhere on our website or marketing materials.

If you have any further questions or need assistance regarding returns, feel free to contact our customer service team.